Program Participant Feedback Form

3. Were the materials presented by HeatSmart Tompkins at its community events and/or on SolarTompins.org informative, helping you feel appropriately educated about the technologies and services offered in the program? *

Yes No

4. Check what best applies to you: *

I enrolled in the HeatSmart program but went no further I enrolled, didn't move forward, though am interested in future HeatSmart programming I attended a community event but chose to work with a non-HeatSmart installer/contractor I am still negotiating a contract for services with a HeatSmart Installer Partner I have signed a contract for services with my HeatSmart Installer Partner My HeatSmart home energy improvement project installation is complete

5. What were the greatest barriers to participating in the HeatSmart program? *

The cost of a home energy improvement project Financing options were limited I did not develop a positive relationship with a HeatSmart Installer Partner I couldn't decide which technology would be best for my home/property The insulation, air sealing, and heat pump technologies weren't attractive to me

6. What was most helpful in moving forward with participation in the HeatSmart program? *

The quality of public education at community events HeatSmart partnering with vetted Installer Partners My own knowledge of insulation, air sealing and heat pump technologies My desire to support more renewable energy and reduce carbon emissions in my home and/or community

8. What type of service(s) did you contract for with your HeatSmart Installer Partner? *

1. Insulation and air sealing only (or see below) 2. An air-source heat pump system only (or see below) 3. An air-source hot water heater only (or see below) 4. A geothermal heat pump system only (or see below) A combination of choices 1 and 2 above A combination of choices 1 and 3 above A combination of choices 1 and 4 above A combination of choices 2 and 3 above Not applicable

10. Which best describes the heating system in your home if you participated in the HeatSmart program? *

I am still using my pre-existing home fossil fuel (natural gas, propane, oil) or electrical resistance heating system and did not change it I kept a pre-existing home heating system when I had a new system installed through HeatSmart so that I would have back-up if I need it in the future I added a heat pump system primarily for air-conditioning and still need my pre-existing heating system for much of my heating needs I wanted a hybrid system and installed air-sourced heating sufficient to cover the milder portion of the heating season only, relying on my original system for winter conditions I had an existing heating/cooling system disconnected and/or removed from my home when I installed a new heat pump system through the HeatSmart program

11. I kept the following elements of my pre-existing home heating system: *

Electric baseboard or other electric resistance heaters Fossil fuel furnace (natural gas, heating oil, propane or other) Wood or pellet stove Wood boiler

​HeatSmart Tompkins Program Feedback

HeatSmart Tompkins Program Feedback